ISSUE #021 | THE LEADERSHIP CONTRARIAN
Why the expectation that sounds like a high standard is actually setting your organization up to fail.
A few weeks ago I was at my favorite Starbucks - the one between my house and the office, managed by a friend of mine I've known for the better part of twenty years. She introduced me to a new team member who had just transferred in. Already trained. Already experienced. She had worked at four or five other Starbucks locations and knew every part of the job.
I ran into that same barista again this week and asked how it was going.
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