Half a Bubble Out

HaBO Village Podcast

How Customer Service Affects Everything - Episode 25 [Podcast]

Posted by Jeannie Brossoit on May 23, 2017

In episode 25 of our podcast, Michael and Kathryn discuss customer service, why it matters, how it affects your entire company, and how to improve your strategy. Learn how customer service done right can help you build your Passion and Provision company.

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Topics: Passion & Provision, Customer Service, Marketing, Business Development

"The Ideal Team Player" Book Review - Episode 24 [Podcast]

Posted by Jeannie Brossoit on May 16, 2017

In episode 24 of our podcast, Michael and Kathryn review Patrick Lencioni's book, "The Ideal Team Player" and discuss how it will help you hire, fire, and evaluate current employees in your Passion and Provision Company.

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Topics: Management, Passion & Provision, Business Development, EQ (Emotional Intelligence)

When to Fire a Client - Episode 23 [Podcast]

Posted by Jeannie Brossoit on May 9, 2017

In episode 23 of our podcast, Kathryn and Michael discuss how you will know it's time to fire a client. In the business world, 20% of your customers will cause you 80% of your pain. But how exactly will you know it's time to say goodbye? Discover the answers in this week's podcast!

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Topics: Management, Passion & Provision, Business Development

The Power of Group Dynamics - Episode 22 [Podcast]

Posted by Jeannie Brossoit on May 2, 2017

In episode 22 of our podcast, Michael and Kathryn discuss the reasons why you should pay attention to group dynamics and how they affect your company and customers. This podcast will help you understand why dynamics change with different group sizes and how to best communicate in each setting.

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Topics: Group Dynamics, Leadership